Privacy Policy

Last Updated: October 28, 2025

1. Information We Collect

Personal Information

We collect personal information when you:

• Purchase our products or services
• Request samples or information
• Contact us for support
• Subscribe to our newsletter
• Use our website or API services

Types of Information

• Name and contact details (email, phone, address)
• Company information and job title
• Payment information (processed securely through Stripe)
• Usage data and preferences
• Website analytics and cookies

2. How We Use Your Information

We use your personal information to:

• Process orders and deliver products/services
• Provide customer support and technical assistance
• Send important updates about your account or services
• Improve our products and services
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Stripe for payments, hosting providers, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition

4. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• PCI DSS compliance for payment processing

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements

We typically retain customer data for 7 years after the last transaction.

6. Your Rights (Australian Privacy Principles)

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Complaints: Lodge complaints about privacy breaches

7. Cookies and Website Analytics

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• Google Analytics: Website analytics
• Email Services: Newsletter and communications

9. International Transfers

Some of our service providers may be located outside Australia. We ensure appropriate safeguards are in place when transferring personal information internationally.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Privacy Officer
Email: contactus@quanteldata.com.au

13. Complaints

If you believe we have breached your privacy, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.